Educate your employees
Good customer service is a team sport. One weak link in the chain can lead to a negative experience that affects your business and your bottom line. Educate employees on your rules for customer engagement. You may want to begin with a set of simple rules, such as be courteous, listen carefully and be prepared to say “yes” rather than “no.” The best way to teach is by example. If you treat your employees well, they’ll be more likely to treat your customers well, in turn.Seek opinions from your customers
After you and your employees, nobody knows more about your business than your customers. They can be your biggest fans or your harshest critics. Ask them how you’re doing, what they like about your business and what they don’t like. This isn’t about collecting compliments, so open the channel to all customers. Negative feedback can be especially helpful, though it can be a little uncomfortable. So put mechanisms in place for anonymous feedback, such as a “Contact us” button on your website.Admit mistakes, then make them right
Nobody’s perfect, and your customers probably understand that. If you make a mistake, acknowledge it, apologize and then move quickly to correct it. Use the opportunity to improve your business processes and let customers know what actions you took to prevent the mistake from happening again. Customers may feel more comfortable doing business with you when they see that you took the problem seriously.Say “Thank you”
Make it personal.
Apologize quickly and sincerely if you’re unable to meet your promises for any reason. Make the apology personal and not just a form letter.
Setting things right quickly for your customer will go a long way toward restoring that low-effort experience your clientele prefers.
If you give your customers the most effortless experience, they’ll choose you over the competition every time.Give all your employees excellent product knowledge.1
When everyone in your company can act as support, customers can get their questions answered promptly.
Saving your customers a call to the help desk goes a long way toward making them happy.
Empower your employees to make customers happy.
To your customers, any member of your staff becomes the face of your company. When your employees have the power to please customers, they make your whole organization shine.
Instead of focusing on speed and productivity, give your frontline employees permission to take the time they need to make each customer feel valued.
Deliver on your promises.
Every package that arrives on time or product that works as intended reinforces your customers’ trust in you.
Customers don’t want you to promise them the moon as much as they want you to deliver it on time and with a smile.
Set SMART Goals
Many customer service teams use metrics to manage their performance. You can incorporate your vision into your daily work by setting a SMART goal for at least one of your metrics. Hire With Your Vision in Mind
It will be much easier to get your team on-board if you hire people who can naturally identify with your customer service vision.Train the Vision
Training is the perfect time to introduce or reinforce the customer service vision. It’s not just customer service training. Any training is a good opportunity.mpower Employees Through The Vision
Your customer service vision is meaningless if employees aren’t empowered to fulfill it. Executive Messages
Customer service leaders aren’t the only people who should promote the customer service vision. Executive leadership should promote the vision too.
Resolve customer issues at their first point of contact.
Harvard researchers noted that having to repeat a problem to a chain of customer service representatives was intensely frustrating for customers.
Improve first contact resolution by ensuring that the person who initially handles the call takes full responsibility for it until the customer’s concern is resolved.
Offering live chat support on your website allows for more collaboration behind the scenes. Experienced agents can effectively mentor new hires by “whispering” answers to them as they chat with customers.
Customer service is the criteria of a business which drags customers to your business again and again with smiley face, Good buisnesses promotes customers service. Customers service managers should set some smart goal prior starting of customer service. Incorporate those goals in to their daily routine work which builds their attitude as a perfect customer service. Smart is an ancronym of specific, measurable,attainable, relevant and time bound which are to be followed by every customer service. Hiring process of candidate should be done with an vision of goal in mind, set a unique profile for candidates to hire and check whether they are upto the profile. After hiring employees hire fantastic trainers to train the new employees completely in to customer service with a vision in mind this easily boosts the business growth. Setup your company customer servie site which depicts the enjoyement in the customers service, happiness in during it and which could drag people towards it.