A video of a Zomato delivery executive consuming some of the food meant for delivery to a user is making rounds on the internet. The video went viral on the social media since its first upload and netizens are divided in their reaction.
Look at this @ZomatoIN your delivery man how delivering food to customers😐 , disgusting , everyone who fond of ordering online food must be aware of this😟 @MoHFW_INDIA @fssaiindia #zomato pic.twitter.com/QTgnO00mAM
— Rahul More (@rahulm66) December 10, 2018
After watching the video some people reacted angrily on social media and raised the trust issue regarding food delivery.
@ZomatoIN this is what is done by your delivery boy how can we trust Zomato regarding the food being delivered to us by #Zomato @UberEats_IND @swiggy_in do keep your service authentic and dont be like zomato #shame pic.twitter.com/W56XliDCxr
— Sreyash Kashyap (@sreyash_kashyap) December 10, 2018
While others are showing some empathy for the working condition of these delivery executives.
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He did it, but it ain’t his fault! He is the guy who was caught in camera eating from an home delivery food package. Yes he did wrong, Ye he has been shamed enough But he was hungry and trying to save a few bucks, he ended losing his job! Empathy and ethics don’t work together. Hunger is a sad reality. Instead of penalizing them, Zomato, Swiggy or Uber Eats should rethink their model. These guys drive like crazy to reach in time. I have seen some bad accidents due to their hasteness. Shouldn’t their safety and the safety of other drivers be taken care of. Finally all these delivery boys work in swiggy or zomato as their 2ndary jobs. They are extremely tired and hungry. They should be given cupons for free food. Specially after specific number of delivery.. #beinghuman #bethechange #zomato #swiggy #swiggyindia #zomatoindia
And of course, there are few adding humor the whole situation.
— पिंकू शुक्ला (@shuklapinku) December 10, 2018
The Zomato Response
The Zomato itself has responded on the controversy and assured the users of zero tolerance policy for tampering of food and also promised to make their commitment to fleet training, scheduling, and process even stronger.
We take food tampering very seriously.
For more details: https://t.co/cHuLX1Bs4n
— Zomato India (@ZomatoIN) December 10, 2018